Thank you for reaching out, I love hearing from my peeps and look forward to responding to your email.
I do get swamped with emails from time to time so please be patient if I don’t get back to you within milliseconds of your sending me a message. I’ll always try to get back to you within 24 hours, if I don’t be persistent and re-send it, heck it may have slipped through the cracks.
In terms of the format of your mails please keep them succinct, 5-10 paragraphs would be great.
The easier the e-mails are to read the faster I can respond and help you with problem.
Another alternative is to post your questions to my facebook page, this way others see it and we potentially help them too.